In the professional sphere: Relations with hierarchical superiors

Social conventions and rules of courtesy related to the behaviour between hierarchal superiors and subordinates

• Workmates usually call each other by their last name. However, that can change according to the relationship among the workmates. They speak more formal when they are having a conversation with their hierarchal superiors.
• Use Mr, Mrs., or Ms. when talking to your superior.
• People should be respectful towards others - even if you don’t like a particular person.
• Making eye contact is the most obvious way to demonstrate that you are listening to somebody.
• Remember your rights, your superior should treat you like another human being, not a machine.